Is this role right for you?
As a revenue protection officer, you’ll value honest and clear communication with rail passengers. You’ll check tickets, and pay close attention to your surroundings to watch for anti-social behaviour. You will know how to plan your routes carefully, and work with the train schedule to cover the whole train network.
What are some example projects or experiences?
Revenue protection officers provide a security presence on our rail network. They check passenger tickets and issue infringements when appropriate. They may also help passengers to solve problems, resolve conflicts, or find the information they need.
Revenue protection officers are confident communicators, and build strong relationships with the people they work with.
In some roles, you’ll work closely with police, including specialised rail officers to manage behaviour on train.
What is the work environment like?
Revenue protection officers work on passenger rail networks. In some roles you will spend long periods of time standing or walking. You may also be exposed to sun, rain, and wind during your shift.
You’ll usually work in a small team but at times you may work alone. You often work a rotating roster which means you’ll need to stay alert and be responsive even at the end of a long overnight shift.
Eligibility & pathways
Revenue protection officers usually don’t need any formal qualifications. However, a current security licence may be required in the state where you plan to work. Some roles also require a Certificate II in Security Operations.
Some employers will help you complete a Certificate III in Public Transport Customer Service and Compliance.
Other desirable qualifications include current first aid certification and a driver’s licence.
Your employer will generally provide rail-specific safety and induction training.
Our industry values diverse personal and work experience. Many employers can provide you with opportunities to gain new qualifications and industry experience to help you succeed.